REGENCY VOLKSWAGEN’S NEW-VEHICLE WARRANTY
24-HOUR ROADSIDE ASSISTANCE
As part of your new car warranty, every new 2010 – 2012 Volkswagen models are eligible for 24-hour roadside coverage for 4 years/80,000km from the date of delivery or the warranty start date, whichever occurs first. Certified pre-owned models are gifted with an additional coverage beginning at the expiration of the original coverage or the sale date of the vehicle, whichever is greater.
OBTAINING ROADSIDE SERVICE
Have you found yourself in need of Volkswagen’s roadside service? Then call our toll-free number at 1-800-411-6688 and a qualified customer service representative will be there to assist you!
Please note that in order to serve you better, we require the following information:
- Your vehicle identification number (VIN) located on your registration, insurance, or on the driver’s side of the windshield.
- The year, model, colour, and license plate number of your vehicle.
- The telephone number you are calling from, or a number at which you can be reached.
- The exact location of your vehicle (street address and nearest intersection).
- The type of service required and a brief description of the problem.